At Lawrence Research, we are dedicated to providing the highest quality products and services to our clients. As part of our commitment to quality and compliance, we ensure that our resources are fit for purpose, meet industry-relevant standards, and comply with the toughest regulatory requirements.
We understand the importance of staying up-to-date with the latest industry developments and regulatory changes, and we continually review and improve our resources to ensure that they are current and relevant. Our team of experts is always striving to exceed the expectations of our clients, and we welcome any feedback provided by clients and auditors.
Feedback is crucial to our continuous improvement process, and we value the opportunity to evolve and enhance our resources. We take all feedback seriously and use it to inform our quality and compliance initiatives.
At Lawrence research, we are committed to maintaining the highest standards of quality and compliance, and we will continue to invest in our resources and processes to ensure that our clients receive the best possible service.

As a resource provider, we cannot guarantee that our resources are 100% compliant as compliance audits are based on individual judgements and discernments. However, what we can promise is our commitment to compliance.
We take compliance seriously and invest time and resources in ensuring that our resources are industry-relevant, current, and meet the necessary regulatory requirements. Our team of experts is constantly reviewing and improving our resources to maintain compliance.
While we cannot offer a guarantee, we do offer rectifications. We stand by our commitment to quality and compliance, and we welcome any feedback from our clients and auditors to help us improve and evolve our resources.
At Lawrence Research, we understand the importance of compliance and we strive to exceed the expectations of our clients. We are committed to maintaining the highest standards of quality and compliance, and we will continue to invest in our resources and processes to ensure that our clients receive the best possible service.

We can assist with rectifications if the audit findings have arisen from an audit conducted by a VET regulatory body in Australia, such as ASQA, VRQA or TAC WA.
To be able to help with rectifications, you must provide us with a copy of your audit report, along with all assessment resources that were presented at the audit, and a copy of the Training and Assessment Strategy presented at the audit, at least fourteen days prior to the rectification due dates.
Additionally, the resources provided by us must not have been altered except for changes to the logo and RTO details, and must have been used in full during the audit. Finally, the resources must have been used for their intended purpose, and the Training and Assessment Strategy presented at the audit by the client must clearly and appropriately describe the tools and their intended purpose.
At Lawrence Research we are committed to helping our clients with rectifications and ensuring that their resources meet the necessary regulatory requirements.

At Lawrence Research, we require a copy of the audit report to be able to provide assistance with rectifications. Unfortunately, we cannot offer rectification services without a copy of the audit report, as this is necessary for us to identify the areas that require rectification and to provide appropriate solutions.
We understand that audit reports can contain sensitive and confidential information, and we take confidentiality seriously. All records provided to us will be held in the strictest confidence and only shared with our internal staff who require access to this information. We can also sign a Confidentiality Agreement to provide you with additional assurance that your records will be treated with the utmost confidentiality.
Please contact us if you have any further questions regarding our rectification services or the confidentiality of your records.

If you have purchased our resources through Lawrence Research, you will receive a Dropbox link to your resources via email within 1-2 business days after your payment has been cleared and confirmed with our bank.
At Lawrence Research, we are committed to providing our clients with easy access to their purchased resources in a timely and efficient manner. If you have any further questions regarding the delivery of your resources, please don't hesitate to contact our team.

Lawrence Research has a unique approach to its operations. We do not have a central head office, and every team member works remotely. Our mission is to minimise our impact on the environment through reduced energy consumption and pollution caused by travel. At Lawrence Research, we believe that working remotely allows us to be more efficient, flexible, and responsive to our clients' needs while reducing our carbon footprint. Our team members are located in various parts of the world, and we collaborate online to provide our clients with high-quality services and products. If you have any questions or concerns regarding our remote work setup, please don't hesitate to contact us.

We strive to provide our clients with high-quality digital products and services. We understand that sometimes a purchase may not meet your expectations, and we have a refund policy in place to provide our clients with peace of mind.
Once we send the Dropbox link to your purchased resources, we are unable to provide a refund, as our resources are digital products. However, if you change your mind before we send the Dropbox link, you are entitled to a full refund if you contact our office prior to sending the link.
If there is an issue with the quality or usability of our resources, we will work with you to resolve the issue to your satisfaction. We stand behind the quality of our products and services and want our clients to be completely satisfied with their purchase.
If you have any further questions regarding our refund policy or our products and services, please don't hesitate to contact our team.

At Lawrence Research, we are committed to protecting the privacy of our clients and complying with the Australian Privacy Law. This privacy policy outlines how we collect, use, and disclose personal information, and the measures we take to protect this information.

Collection of Personal Information
We collect personal information from our clients for the purpose of providing services, including research and resource provision. This information may include name, email address, phone number, postal address, and payment details. We only collect personal information that is necessary for our services, and we will always seek consent before collecting any sensitive information.

Use of Personal Information
We use personal information to provide our services, communicate with clients, and improve our business operations. We may also use personal information for direct marketing purposes, but clients have the option to opt-out of these communications.

Disclosure of Personal Information
We do not disclose personal information to third parties unless it is necessary to provide our services or required by law. In these cases, we will take reasonable steps to ensure that third parties comply with the Australian Privacy Law.

Data Security
We take measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes implementing physical, technical, and administrative safeguards to secure our electronic and physical records.

Access and Correction of Personal Information
Clients have the right to access and correct their personal information held by Lawrence Research. To access or correct personal information, clients can contact us in writing.

Complaints
If a client has a complaint about our handling of their personal information, they can contact us in writing. We will investigate the complaint and respond in a timely manner.

Updates to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Clients are encouraged to review this policy periodically.

Contact Information
If you have any questions or concerns about our privacy policy or the handling of personal information, please contact us at info@law-res.com.